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.col-sm-12>.ibox:first-child{background-color:#fff;padding-bottom:10px;border-radius:3px;margin-left:-5px;margin-right:-5px;border-top:3px solid #e7eaec}#AgentAnalyticsExplorer .ibox-tools button.btn{margin-left:10px!important;z-index:999}#AgentAnalyticsExplorer .icon-analytics-download{color:#bcbcbc;position:relative;top:-1px}.element-container h4{color:#666;height:20px;overflow:hidden}.element-canvas .no-data label, .element-canvas .loading label{letter-spacing:-.015em}canvas{font-family:"Open Sans",sans-serif!important}@media (min-width:564px){.daterangepicker .ranges ul{width:210px}}.dropdown-menu.daterangepicker{padding:10px 7px 9px 6px}.ranges li{font-size:14px;background:#f5f5f5;border:1px solid #f5f5f5;border-radius:4px;color:#08c;padding:5px 10px;margin-bottom:9px;margin-left:3px;cursor:pointer}.ranges li:last-child{margin-bottom:0}@media (min-width:564px){.daterangepicker .ranges ul{width:210px}}.dropdown-menu.daterangepicker{padding:10px 7px 9px 6px}.ranges li{font-size:14px;background:#f5f5f5;border:1px solid #f5f5f5;border-radius:4px;color:#08c;padding:5px 10px;margin-bottom:9px;margin-left:3px;cursor:pointer}.ranges li:last-child{margin-bottom:0}.daterangepicker > *{float:left}.daterangepicker .daterangepicker_start_input{position:absolute;top:14px;left:10px;width:225px}.daterangepicker .daterangepicker_end_input{position:absolute;top:14px;left:245px;width:225px}.daterangepicker .range_inputs label{display:none}.daterangepicker .calendar{margin-top:45px;margin-right:5px}.daterangepicker td.disabled, .daterangepicker option.disabled{text-decoration:none;opacity:.5}.daterangepicker .input-mini{font-size:14px;color:#676a6c;font-weight:400;background-color:#fbfbfb;padding-left:36px;padding-bottom:0;height:33px}.daterangepicker .calendar-icon::after{content:'\f117';font-family:'Ionicons';font-size:16px;color:#a8b4bd;opacity:.9;width:32px;display:block;height:32px;font-style:normal;position:absolute;top:5px;left:-7px}.daterangepicker .range_inputs{display:none}.daterangepicker.show-calendar .range_inputs{display:block}#AgentAnalyticsExplorer .select2-container .select2-choice{max-width:258px}.disabled .flow-chart-graphic .flow-chart-primary{border-color:#ccc;opacity:.4;background-image:url(/media/img/analytics/analytics-bg-time-grey.png)}.disabled.flow-dual .flow-box i{color:#ccc;opacity:.6}.disabled .flow-chart, .disabled .flow-box{border-color:#ecefef}.flow-secondary .disabled .flow-box .flow-title, .flow-secondary .disabled .flow-box .flow-label-primary, .flow-secondary .disabled .flow-chart .flow-chart-title{opacity:.5}.chartjs-tooltip{position:absolute}.chartjs-tooltip .tooltip-arrow{margin-top:-19px!important;border-width:11px 11px 10px 0!important;border-left-color:#333!important;border-right-color:#333!important;border-top-color:transparent!important;border-bottom-color:transparent!important;margin-bottom:0!important}.chartjs-tooltip.left .tooltip-arrow{left:20px;top:56px}.chartjs-tooltip.right .tooltip-arrow{top:56px}.chartjs-tooltip.tooltip{margin-top:6px!important;margin-bottom:0!important}.chartjs-tooltip.tooltip .tooltip-inner{width:auto!important;max-width:auto!important;min-width:auto!important;padding:9px 15px!important;background:#333;border-width:0}.chartjs-tooltip-key{display:inline-block;height:10px;width:10px;margin:5px 7px 0 0;position:relative;top:1px;border-radius:50%}.chartjs-tooltip .tooltip-inner th{font-weight:400;font-family:'Open Sans';font-size:13px;color:#676a6c;color:#fff}.chartjs-tooltip .tooltip-inner td{font-weight:400;font-family:'Open Sans';font-size:13px;color:#676a6c;color:#fff;text-align:left!important}.element-canvas.verticalbarchartcenterline{padding:75px 15px 15px 15px}.element-canvas.gaugechart .gauge-label{position:absolute;z-index:2;bottom:63px;left:50%;margin-left:-60px;width:120px;height:50px}.element-canvas.gaugechart .gauge-label .gauge-icon{position:absolute;top:12px;left:8px}.element-canvas.gaugechart .gauge-label .gauge-value{top:0;left:32px}.element-canvas.gaugechart .gauge-label .gauge-subtitle{top:8px;left:100px}.element-canvas.gaugechart .gauge-label .gauge-label-primary, .element-canvas.gaugechart .gauge-label .gauge-label-secondary{position:relative;top:61px;text-align:center}.element-canvas.gaugechart{padding:0 22px 15px 16px}.element-canvas.gaugechart canvas{position:relative;z-index:2}#AgentAnalyticsExplorer .item-model .ibox{margin-bottom:10px}#slalisting > div, #overviewlisting > div{margin-top:20px;height:auto}#slalisting > div.no-data, #overviewlisting > div.no-data{margin-top:40px;margin-bottom:70px;position:relative;height:38px}#overviewdisplayoptions > div{position:relative;top:-12px;padding:0 9px 0 7px;color:#999;font-size:14px}#overviewdisplayoptions > div .report-overview-option{margin-top:6px}#overviewdisplayoptions > div .report-overview-option .btn{text-align:center;width:100%;padding:8px 35px 8px 23px;letter-spacing:.5px;display:block}#overviewdisplayoptions > div .report-overview-option .btn > span{display:block;overflow-x:hidden;overflow-y:visible;text-overflow:ellipsis}.tablet #overviewdisplayoptions > div .report-overview-option .btn{padding:8px 35px 8px 18px}#overviewdisplayoptions > div .report-overview-option > .btn > i{font-size:12px;position:absolute;top:13px;right:10px}#overviewdisplayoptions > div .report-overview-option > .btn > ul li i{font-size:12px;position:absolute;top:9px;right:10px}#overviewdisplayoptions > div .report-overview-option > .btn > ul li{position:relative}.type-overviewlisting .element-container, .type-overviewlisting .element-container .element-canvas, .type-overviewlisting{height:auto!important;position:relative}.type-overviewlisting.loading{height:160px!important}.type-overviewlisting .overviewlisting{padding:39px 15px 20px 15px}.type-overviewlisting h4{top:16px;left:19px}.ibox .agent-avatar{height:41px;width:41px;margin-top:7px;margin-left:6px}#AgentAnalyticsExplorer .user-text-avatar > span{position:relative;left:1px;top:-1px}#chartmodelstop, #chartmodelstopsla{padding:44px 10px 52px 20px}.can-expand .element-canvas > div:last-child{height:534px}.can-expand.type-horizontalbarchart .element-canvas > div:last-child{height:518px}.can-expand .type-horizontalbarchartdual .element-canvas > div:last-child{height:502px}.can-expand .element-canvas .legend.bottom{border-top:5px solid #f8f8f8;padding-bottom:44px}.can-expand .element-canvas.expanded .legend.bottom{border-top:0;bottom:0}.can-expand.type-horizontalbarchartimg{overflow:hidden}#chartlocationstop, #chartlocationstopsla, #chartagentstop, #chartagentstopsla, #chartcategoriestop, #chartcategoriestopsla{padding:47px 10px 60px 20px}.element-canvas .legend.bottom.active{position:absolute;bottom:0;left:0;right:0;height:45px;background:#fff}.listing-microchart{width:100%;padding-left:5px;padding-right:5px}.listing-microchart .render-guard{height:40px;position:absolute!important;bottom:10px;left:120px;right:20px}.report-listing-item .model-box{height:99px;position:relative;overflow:hidden}.listing-kpi.primary{position:absolute;top:50px;left:30px}.listing-kpi.primary .kpi-label{color:hsla(0,0%,39%,.64);position:absolute;top:22px;width:140px;left:-10px;font-size:12px}.listing-kpi.primary .kpi-value{font-size:14px;position:absolute;top:20px;left:66px}.model-box.no-model-image .model-name{margin-left:0;padding-left:13px;top:-3px;display:block}.model-box.no-model-image .listing-kpi.primary{position:absolute;top:27px;left:33px}.type-overviewdisplayoptions{z-index:5}.type-slalisting .report-listing-item .model-box.no-model-image .model-name{padding-right:170px;top:19px}.type-slalisting .report-listing-item .model-box.no-model-image .model-name > span{vertical-align:top;max-height:38px;overflow:hidden;display:block;text-overflow:ellipsis;margin-right:130px;white-space:nowrap}.type-slalisting .report-listing-item .model-box.no-model-image .model-name span.name-deleted{color:#c92632!important;font-size:10px;display:block}.type-slalisting .report-listing-item .model-box.no-model-image .listing-kpi.primary{top:42px}.type-slalisting{overflow:scroll}.slalisting .sla-overview{height:105px}.slalisting .sla-overview.sla-overview-rows-2{height:220px}.slalisting .sla-overview.sla-overview-rows-3{height:335px}.slalisting .sla-metrics{width:300px;margin-left:calc(100% - 300px);display:grid;grid-template-columns:1fr 1fr;grid-row-gap:20px}.listing-side-chart{position:absolute;height:84px;width:141px;top:0;right:20px}.listing-side-chart.sla-response{position:absolute;height:70px;right:171px}.listing-side-chart.sla-resolution{position:absolute;height:70px;right:20px}.listing-side-chart.sla-metric{position:relative;right:unset;top:-16px}.listing-side-chart.sla-response h6,
.listing-side-chart.sla-resolution h6,
.listing-side-chart.sla-metric h6{position:absolute;left:0;right:0;text-align:center;bottom:-18px;margin:0;color:#777;font-size:12px}.listing-side-chart.sla-response .gauge-value, .listing-side-chart.sla-resolution .gauge-value{top:37px}.listing-side-chart .gauge-value{font-size:29px;top:48px;left:44px}.listing-side-chart .gauge-subtitle{left:102px;font-size:11px;color:#aaa;top:53px}li:not(.type-slalisting) .report-listing-item .model-box.no-model-image .model-name > span{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;width:92%;padding:18px 0}li:not(.type-slalisting) .report-listing-item .model-box.no-model-image .site-name > span{top:14px;display:block;text-overflow:ellipsis;white-space:nowrap;margin-left:13px;padding:18px 0;color:#999;font-size:13px;position:absolute}.col-xs-15, .col-sm-15, .col-md-15, .col-lg-15{position:relative;min-height:1px;padding-right:10px;padding-left:10px}.col-xs-15{width:20%;float:left}@media (min-width:768px){.col-sm-15{width:20%;float:left}}@media (min-width:992px){.col-md-15{width:20%;float:left}}@media (min-width:1200px){.col-lg-15{width:20%;float:left}}#AgentAnalyticsExplorer .filter-box .row .text-right{float:right;position:relative;z-index:100}#AgentAnalyticsExplorer .ibox .ibox-title .section h5{line-height:23px;margin-bottom:0;width:100%}.link-expand-collapse{font-size:11px;position:absolute;right:0;margin:7px 6px 0 0;color:#999;cursor:pointer;text-transform:uppercase;background:#fff;border:1px solid #e7eaec;padding:7px 11px 7px 19px;border-radius:20px;transition:all .3s ease}.link-expand-collapse:hover{border:1px solid #d2d2d2;background-color:#fbfbfb}.link-expand-collapse i{color:hsla(0,0%,60%,.75);margin-left:9px;font-size:11px;position:relative;top:-1px}.link-expand-collapse.minified{margin:8px 6px 0 0;padding:6px 8px 6px 8px;right:1px}.link-expand-collapse.minified > span{display:none}.link-expand-collapse.minified > i{margin-left:0}.group-box .micro-chart{width:50px;height:60px;position:absolute;top:12px;right:18px}.ibox-content.chart-container{background-image:url(/media/img/analytics/analytics-bg-gradient-sm.png);background-repeat:repeat-x;background-position:0 92%;padding:20px 20px 69px 20px!important;min-height:262px}.ibox-content.chart-container .chart-inner-container{width:320px;height:173px;position:relative;left:calc(50% - 160px);top:-72px}.ibox-content.chart-container .legend{background:#fff;height:45px;position:absolute;bottom:0;right:0;left:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;overflow:hidden}.ibox-content.chart-container .legend .legend-interior-scroll{overflow-x:auto;overflow-y:hidden;-ms-overflow-style:none;scrollbar-width:none;padding-right:25px}.ibox-content.chart-container .legend .legend-interior-scroll::-webkit-scrollbar{display:none}.ibox-content.chart-container .legend .legend-item{display:inline-block;float:initial}.ibox-content.chart-container .legend .legend-interior-scroll:before{pointer-events:none;content:" ";display:block;width:20px;height:47px;position:absolute;top:0;bottom:0;left:0;transition:all .3s ease;background:linear-gradient(to right,#fff 0,hsla(0,0%,100%,0) 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#ffffff',endColorstr='#00ffffff',GradientType=1)}.ibox-content.chart-container .legend .legend-interior-scroll:after{pointer-events:none;content:" ";display:block;width:40px;height:47px;position:absolute;top:0;bottom:0;right:0;transition:all .3s ease;background:linear-gradient(to right,hsla(0,0%,100%,0) 0,#fff 100%);filter:progid:DXImageTransform.Microsoft.gradient(startColorstr='#00ffffff',endColorstr='#ffffff',GradientType=1)}.analytics-outstep .ibox-title{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.flow-header{margin-top:18px;margin-bottom:-2px;position:relative}.flow-header .status{margin:7px;padding:7px 12px 2px;border-radius:5px;display:block;font-size:14px}.flow-header .status label{letter-spacing:-.015em;font-weight:400}.flow-header .status.submitted{background-color:#1eb1a2;margin:0;margin-left:2px;color:#fff;width:205px;position:absolute;left:0;top:0}.flow-header .status.active, .flow-header .status.in-progress{background-color:#f8be40;color:#fff;margin-left:216px;margin-right:168px}.flow-header .status.resolved, .flow-header .status.closed{background-color:#ea6840;margin:0;margin-right:2px;color:#fff;width:157px;position:absolute;right:0;top:0}.label-wrap{text-overflow:inherit!important;white-space:inherit!important;overflow:visible!important}.flow-primary{position:relative;height:100px;top:2px}.flow-box{border-radius:5px;border:1px solid #e9ebec;width:159px;min-height:86px;margin:8px 1px 8px;padding:9px 11px 11px;position:absolute}.flow-primary .flow-box.leading{top:0;left:10px;background:#fff;z-index:100;height:110px}.flow-primary .flow-box.trailing{top:0;right:0}.flow-primary .flow-box.trailing.cancelled-special{top:100px;right:0}.flow-primary .flow-box.trailing.cancelled-special i{background:none}.flow-primary .flow-box.trailing.cancelled-special i:after{content:'\f12a';font-size:16px;color:red;display:block;height:32px;width:32px}.flow-primary .flow-dual{margin-left:262px;margin-right:262px}.flow-box i{height:17px;width:17px;display:block;position:absolute;top:14px;left:13px;font-style:normal;color:#fcb916;font-size:14px;line-height:17px;text-indent:1px;background-repeat:no-repeat;background-position:center center;letter-spacing:-.015em}.flow-box i:not(.fa){font-family:'Ionicons'}.in-progress-only .flow-box i{font-size:18px}.flow-primary .flow-dual.all-tickets .flow-box i{font-size:18px;top:15px;left:17px}.flow-primary .flow-dual .flow-box i{font-size:16px;transform:scaleX(1.05);line-height:17px}.flow-dual .flow-box i{opacity:.9}.flow-primary .flow-box.leading > i{left:11px;color:#1eb1a2;font-size:20px}.flow-primary .flow-box.trailing > i{color:#f1653b;font-size:16px}.flow-box .flow-title{margin:5px 4px -1px 26px;color:#333;font-size:19px;line-height:19px;letter-spacing:-.015em;white-space:nowrap}.flow-secondary .flow-box .flow-title{font-size:16px;margin-top:1px}.flow-box .flow-label-primary{margin:8px 4px 0 1px;color:#909090;letter-spacing:-.015em}.flow-secondary .flow-box .flow-label-primary{margin:5px 4px 0 5px;font-size:13px;white-space:nowrap}.flow-box .flow-label-secondary{margin:3px 4px -2px 5px;color:#909090;font-size:13px;letter-spacing:-.015em}.flow-dual .flow-box{border-radius:5px 0 0 5px}.flow-chart{position:relative;top:8px;border-radius:0 5px 5px 0;border:1px solid #e9ebec;border-left:0;height:92px;margin:8px 1px 8px 160px;padding:10px 11px 13px 13px;overflow:hidden;background:#fff;z-index:100}.flow-chart .flow-chart-title{font-size:18px;letter-spacing:-.015em;color:#333;margin:1px 4px 0 0}.flow-secondary .flow-chart .flow-chart-title{margin-top:0;font-size:16px;text-overflow:ellipsis;overflow:hidden;height:22px;white-space:nowrap;margin-right:12px}.flow-chart-sublabel{color:#909090;font-size:12px;margin:26px 0 0 0;text-overflow:ellipsis;overflow:hidden;height:17px;white-space:nowrap}.flow-secondary{margin-left:207px;margin-right:220px;position:relative;margin-bottom:16px}.flow-sequence{min-height:135px}.flow-sequence + .flow-sequence{margin-top:30px}.flow-primary + .flow-secondary{margin-top:26px!important}.flow-secondary .flow-dual{margin-left:83px;margin-right:42px}.flow-secondary .flow-box{width:131px;min-height:69px}.flow-secondary .flow-chart{height:69px;margin:8px 1px 6px 132px}.flow-chart-graphic{position:relative;margin-top:6px}.flow-secondary .flow-chart-graphic{margin-top:8px;transition:all .5s linear}.flow-chart-graphic .flow-chart-primary,
.flow-chart-graphic .flow-chart-secondary{border-radius:3px;border:1px solid #ccc;height:14px;position:absolute;left:0;top:0;width:99%;background-repeat:repeat-x;background-size:contain;background-position:0 0;transition:all .5s linear}.flow-chart-graphic .flow-chart-primary{border-color:#ffcc70;background-image:url(/media/img/analytics/analytics-bg-time-yellow.png)}.flow-chart-graphic .flow-chart-secondary{border-color:#c6aae9;border-radius:0;max-width:92%;margin-left:3.5%;background-image:url(/media/img/analytics/analytics-bg-time-purple.png)}.flow-primary .flow-chart-graphic .flow-chart-secondary{display:none}.flow-primary .arrow,
.flow-secondary .arrow{position:absolute;top:0;width:98px;height:92px;background-repeat:no-repeat;background-position:0 0;background-size:contain}.flow-primary .arrow.leading{top:8px;left:160px;background-image:url(/media/img/analytics/analytics-arrow-leading-r1.png);background-position:0 28px}.flow-primary .arrow.leading.substatus{background-image:url(/media/img/analytics/analytics-arrow-leading-r1c.png)}.flow-secondary .arrow.leading{top:-36px;width:105px;height:113px;left:-1px;background-image:url(/media/img/analytics/analytics-arrow-leading-r2.png);background-position:0 28px}.flow-secondary .arrow.leading.last{top:-51px;width:80px;height:142px;left:-1px;background-image:url(/media/img/analytics/analytics-arrow-leading-r3.png);background-position:0 28px}.flow-primary .arrow.trailing{top:8px;right:165px;width:98px;height:102px;background-image:url(/media/img/analytics/analytics-arrow-trailing-r1.png);background-position:right 28px;background-size:122%}.flow-primary .arrow.trailing.substatus{background-image:url(/media/img/analytics/analytics-arrow-trailing-r1c.png);background-position:-7px 28px}.flow-secondary .arrow.trailing{top:-1px;width:79px;height:118px;right:-36px;background-image:url(/media/img/analytics/analytics-arrow-trailing-r2.png);background-position:-8px -29px}.flow-secondary .arrow.trailing.last{top:-1px;width:49px;height:142px;right:-5px;background-image:url(/media/img/analytics/analytics-arrow-trailing-r3.png);background-position:-7px -28px}.flow-secondary .arrow.trailing.tick{top:-1px;width:29px;height:118px;right:42px;background-image:url(/media/img/analytics/analytics-arrow-trailing-r2.png);background-position:-8px -29px;background-size:171%}.flow-secondary .arrow.trailing.tick.last{top:1px}#ticketpipeline .ion-help-circled,
#subticketpipeline .ion-help-circled{opacity:.22;font-size:15px;right:-5px;position:relative}.flow-bullet{font-family:Ionicons;font-size:5px;opacity:.5;position:relative;display:inline-block;top:-2px;margin-right:3px;margin-left:11px}.all-tickets .flow-bullet{margin-left:-3px}.flow-uptick{margin-top:2px!important}.all-tickets > .flow-chart{height:110px}.arrow-leading-down-tick{position:absolute;background:#f4f4f1;width:10px;height:17px;top:92px;left:46.5px}.arrow-trailing-down-tick{position:absolute;background:#f4f4f1;width:10px;height:16px;top:100px;left:30.5px}